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Multiday Webinar

F20-605 Understanding and Applying Coaching to Leadership Situations

Total Credits: 6 including 6 Category I CE

600 Leadership and Management |  800 Online
Jonalyn Denlinger, MSW
Course Levels:
27 Hours 15 Minutes
Original Program Date :
Dec 02, 2020
Target Audience:
Social Workers, LCPCs, and Psychologists



A two-part workshop explores the strategies and tactics of coaching in the leadership context. Using nationally recognized coaching frameworks, participants will discuss the situations and contexts in which coaching is appropriate and explore tactics for preparing, designing and deploying coaching techniques with individuals and teams.



Jonalyn Denlinger, MSW Related seminars and products:

Jonalyn Denlinger is an independent consultant with over a decade of social work, nonprofit, and foundation experience. She is currently focused on organizational development, program design and evaluation, macro social work practice, access to capital strategies, and group facilitation. Her work over the years has primarily focused on: neighborhood development, public education, philanthropic impact investing, small business support, and social program evaluation. In addition to consulting, Jonalyn is an adjunct professor at the University of Maryland School of Social Work in the Masters of Social Work program. There she advises students as well as teaches courses such as: Program Development, Program Evaluation, and Introduction to Macro Practice. Prior to her current role, Jonalyn worked in the philanthropic sector in a variety of capacities. She was a Program Officer at the Baltimore Community Foundation for nearly 7 years, investing in intergenerational programming, social capital building strategies, place based community driven development, and public education reform. Additionally she advocated for long term investments in these community driven, community owned efforts and supporting those efforts with financial capital and technical assistance. Jonalyn also served as the Director of Member Engagement at the Association of Baltimore Area Grantmakers, where she led the organization’s policy efforts, the emerging leader strategy, as well as the impact investing strategy. This included partnership with local and national partners to shift the conversation from traditional grantmaking to strategic and responsive investments in communities in Maryland. Most recently, before launching independently, she was a senior consultant at Frontline Solutions, an organizational management consulting firm supporting foundations and nonprofits in their work nationally. Jonalyn holds a B.A. in Spanish and Liberal Arts with minors in English and Psychology from Eastern Mennonite University. She holds a Masters in Social Work from the University of Maryland, as well as a Graduate Certificate in Business Fundamentals from University of Baltimore. She is currently pursuing her Masters of Business Administration at University of Denver.

Agenda & Learning Objectives


Module 1

9:00 am - 9:30 am  Welcome and Introductions

9:30 am - 10:00 am  What is Coaching? An Overview of Coaching

10:00 am - 10: 30 am  What Makes a Great Coach?,

Small Group Reflection + Skills Assessment

10:30 am - 11:00 am Understanding Coaching for Individuals and Teams, Small Group Reflection

11:00 am - 12:00 pm Strategies and Tactics for Effective Coaching

Group Exercise

12:00 pm - 12:15 pm Close Out and Key Next Steps 


Module 2

9:00 am - 9:30 am  Welcome and Reflections from Day 1

9:30 am - 10:00 am Practice Makes Perfect,

One to one practice 

10:00am - 10:30 am

What Did You Observe in Practice?

10:30 am - 11: 30 am  Practice Makes Perfect,

Group Practice

11:30 am - 12:00 pm What Did you Observe in Practice?

12:00 pm - 12:15 pm   Close Out and Key Next Steps 


Upon completion, particpants will be able to:

Module 1

  • Evaluate key coaching concepts and how it is different from consulting, counseling, managing, and mentoring.       
  • Assess your current skills and listening tactics to apply to coaching.      
  • Understand the differences between coaching individuals and teams     
  • Learn and apply strategies and tactics for effective coaching of individuals and teams    

Module 2

  • Successfully execute crucial conversations in an objective and emotionally neutral manner
  • Practice, through role-play and activities, coaching techniques and tactics.
  • Prepare an action plan for ongoing practice and application of coaching with your teams.

Live Interactive Webinar Platforms



The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Late Fees and Refunds

Fee & Registration:

Cost is $125 and includes CE credit. Registering after November 18, 2020 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {6} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2020 to 02/11/2021. Social workers participating in this course receive {6.0} continuing education credits.


Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Webinar Policies & FAQs


1. Are the webinars live?

Majority of our webinars are live and interactive. If they are pre-recorded, we will provide that information before registration.

You should treat the live and interactive webinars as if you are attending an in-person course in a classroom setting, which means Live Interactive Webinars require proper classroom etiquette. The instructor will always require your participation and attention.


2. Who are you authorized by?

While most licensing boards (Social Work, Professional Counselors and Psychologists) accept CE credits provided by Accredited Schools/Colleges of Social Work, licensees are responsible for determining whether specific courses meet their jurisdiction’s requirements.State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.

The Office of Continuing Professional Education is also approved by the following organizations:

  • The Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) Program, Provider number 1611, which is accepted by most States and Provinces. Click here to see the map*  
  • The Maryland Board of Social Worker Examiners (BSWE).
  • Maryland Board of Professional Counselors and Therapists.
  • DC Department of Health: Professional Counseling and Social Work.
  • Maryland Board of Examiners of Psychologists (and many others)

**Not every course is approved by each organization. It is the responsibility of the participant to check the approval statement on the website to determine which CE approvals are being offered for each course.


3. Which CE category can webinars satisfy?

Live Interactive Webinars are Category I CEs in Maryland. Live Interactive Webinars are equivalent to face-to-face workshops and meet Maryland BSWEs standards. For other States, please check your regulatory Board to determine how many online courses you can attend per licensing period.


4. What are the platforms we use to host our webinars?

Please visit our link to our webinar platforms for more information.


5. How do I receive my CEs at the end of the webinar?

CE certificates will be made available to all participants who attend the webinar in full, and completes the evaluation found in their registration profile.

Failure to perform each step may result in a participant’s inability to receive CE credit.

**If you are outside of the DMV area, and you need an ASWB certificate, please notify our department via email at so we can issue you the ASWB CE.

**IMPORTANT: ASWB credit does not apply to all workshops; please check the CE statement on the workshop.


6. What if I am running late to join the webinar or have to leave the webinar early?

According to ACE standards, full attendance is required to receive CE certificate. Therefore, if you arrive to the webinar late or leave the webinar early, you will not receive a CE certificate, partial credit is not offered for any of The Office of Continuing Professional Education workshops or webinars.

We suggest that if you have never attended a webinar with us, you should attempt to log in at least 15 minutes before the webinar begins.


7. What if I am having technical difficulties during the webinar?

If you are have technical difficulties during the webinar, please do not notify the Instructor of these issues. Instead, please notify The Office of Continuing Professional Education department as soon as possible. There are three options you can choose from:

  • Email the Webinar Assistant at
  • Call the Webinar Assistant at 410-706-1839
  • Private message the Webinar Assistant during the webinar


8. What specific equipment do I need to attend the webinar?

The specific equipment that is essential to participating in a webinar is the following: working computer, tablet, or smart phone and speakers on your computer. Headphones would provide you with the best quality audio experience to listen to the instructor’s lectures. In addition, make sure that your device does not lose battery midway through the webinar, have your device plugged in and charging at all times. If this situation does happen where your device dies, you may rejoin the webinar and make sure to notify the Webinar Assistant of the situation.


9. How do I register for webinars?

You can register for any webinar through our website, which is located on the University of Maryland School of Social Work, Continuing Professional Education website homepage at


10. What if I get kicked out of a webinar and cannot get back in?

While this should not happen, you can enter back into the webinar through your account profile by clicking “Launch Webinar”. You are given a few minutes to sign back in. Failure to return in time, will result in not receiving CE credits.


11. What do I do if I have a complaint/grievance?

The Office of Continuing Professional Education works hard to offer appealing and innovative workshops. We also take all complaints seriously. If you have a complaint, please contact our office IMMEDIATELY.

Refunds or Credit Letters will not be issued for fully attended workshops. Please see our Grievance Policy HERE.


12. Do we offer ADA Accommodations?

We do! If you are requesting ADA accommodations, please contact us via email at least two weeks prior to the course date. Requests after that date may not be fulfilled.


Instructors reserve the right to dismiss participants who are not adhering to the Code of Conduct.

For questions, concerns, or to request special accommodations, please call: 410-706-1839.

For financial questions or concerns, please call: 410-706-5040.


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