General Policies
1. When is the new Bloom Catalog available?
The Bloom catalogs are released twice a year. The Spring catalog is available in January. Spring workshops run from February – July. The Fall catalog is released in August. Fall workshops run from September – December. Workshops are not offered in January or August.
2. How do I receive a Bloom catalog?
To reduce our carbon footprint, we have decided to discontinue printing and mailing the Bloom Catalog. However, the catalog will remain available on our website at www.ssw.umaryland.edu/cpe.
3. Who are you authorized by?
While most licensing boards (Social Work, Professional Counselors and Psychologists) accept CE credits provided by Accredited Schools/Colleges of Social Work, licensees are responsible for determining if specific courses meet their jurisdiction’s requirements. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.
The Office of Continuing Professional Education is approved by the following organizations:
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Maryland Board of Professional Counselors and Therapists
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DC Department of Health: Professional Counseling and Social Work
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Maryland Board of Examiners of Psychologists (and many others)
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The Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) Program, Provider number 1611, which is accepted by most States and Provinces. Click here to see the map*
**Not every course is approved or authorized by each organization. It is the participant responsibility to check the approval statement on the website to determine which CE approvals are being offered for each course. **
4. How do I register?
Create a CPE account here. After creating an account, you will be able to register and pay online. We accept Visa and Mastercard.
**We no longer accept personal checks.** All personal checks will be returned.
We highly recommend online registration; however, if that is not an option, we accept cashier checks and money orders. Please contact our office if you are unable to register online at 410.706.1839 or cpe@ssw.umaryland.edu.
5. How do I receive my CEs at the end of the webinar?
First, you MUST log into your CPE account and click the GREEN launch button specific to the workshop. This starts tracking your attendance. If you do not log on through your account, your attendance will not be tracked.
CE certificates will be made available to all participants who attend the webinar in full, and complete the evaluation found in their CPE account. The evaluation can be accessed by clicking the ORANGE certificate button in your account.
Failure to perform each step may result in a participant’s inability to receive CE credit.
**If you are outside of the DMV area, and you need an ASWB certificate, please notify our department via email at cpe@ssw.umaryland.edu.**
**IMPORTANT: ASWB credit does not apply to all workshops; please check the CE statement on the workshop.**
We encourage everyone to read our webinar policies, which can be found here.
6. Are there any discounts?
We offer 10% discounts to:
Please call 410.706.1839 or email cpe@ssw.umaryland.edu prior to registration to redeem the discounts.
** No discounts on: On Demand, Specials, or Certificate Programs. **
7. What if my job is paying?
There are multiple ways for your employer to pay the registration fee.
If your employer needs additional information, please call 410.706.1839 or email cpe@ssw.umaryland.edu.
8. How do I get the materials for the workshop?
Our office is paperless! Workshop materials will be uploaded to your CPE online account 24 hours before the start of the workshop.
We will NO longer have copies available for purchase.
9. Can I register late?
Registration deadline is two weeks prior to the workshop(s). After the deadline, a non-refundable $20.00 fee will be added to the cost of each workshop. Early registration is encouraged.
You can still register up to 30 minutes after the workshop starts; however, CE’s will be adjusted.
10. What if I registered but can’t attend the workshop?
You can cancel up to 24 hours before the workshop begins by emailing us at cpe@ssw.umaryland.edu.
**There is a $35.00 administrative fee that will be deducted from the refunded amount.**
If you do not wish to pay the administrative fee, you can receive CPE account credit for 100% of the base price. The credit is valid until the end of the following semester. However, should a credit go unused by the end of the following semester, the credit is forfeited by the registrant. (Please see #12 on how to redeem.)
***Refunds or CPE account credit will not be granted for cancellations with less than 24 hours’ notice before the training.***
11. What if the workshop is cancelled?
If a workshop is cancelled, the Office of Continuing Education will notify registrants as soon as possible. An email will be sent to all registrants with instructions on how to proceed. Participants of a cancelled workshop can request either a CPE account credit to be used by the end of the following semester or request a full refund at the time of the course cancellation.
However, should a CPE account credit go unused by the end of the following semester, the credit is forfeited by the registrant. Once a credit is issued, a refund will not be granted.
If you do not receive any emails from us before your workshop, please call us at 410.706.1839 or email us at cpe@ssw.umaryland.edu.
12. How do I redeem a credit?
Once your CPE account credit is issued, it will be available in your account. A new tab labeled Gift Cards/Discounts will appear in your account.
To use the credit:
When you are ready to make a purchase, on the 4th step in the payment process (confirm cart and payment), you'll see the words credit letters in bold. Underneath that you will see your name and the balance. You need to click the apply credit letters button beneath your name.
Please note the expiration date as they cannot be extended in the system. Once a credit is issued, a refund will not be granted.
13. What do I do if I have a complaint/grievance?
We take all comments and/or complaints seriously. If there is a concern, please notify us by email as soon as possible. While refunds are not guaranteed, refunds or credits will not be issued for partially or fully attended workshops. The Office of Continuing Professional Education team is available by email: cpe@ssw.umaryland.edu. If the response to a complaint is unfavorable, please see our grievance policy HERE.
14. Do we offer ADA Accommodations?
We do! If you are requesting ADA accommodations, please contact us via email at least two weeks prior to the course date. Requests after that date may not be fulfilled.
Instructors reserve the right to dismiss participants who are not adhering to the Code of Conduct.
For questions, concerns, or to request special accommodations, please call: 410-706-1839
For financial questions or concerns, please call: 410-706-5040
Updated 7.31.2023
