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F23-700 Conflict Management

Total Credits: 6 including 6 Category I CE

700 Professional Growth & Development |  800 Online
Marsha Stein, LCSW-C
Course Levels:
7 Hours 30 Minutes



Conflict can be an opportunity for growth. Conflict is the inevitable outcome of any healthy organization or relationship that is growing. It's what we do with conflict that's key. In order to maintain organizational or relationship trust, conflict must be dealt with appropriately versus avoided or allowed to fester. This class will actively involve participants and identify individual conflict management style. 


Marsha Stein, LCSW-C Related seminars and products

Marsha Stein’s dynamic presentations and her 35+ years of experience as a licensed psychotherapist and certified trainer have resulted in a proven track record of engaging and motivating a wide diversity of audiences ranging from law enforcement to Fortune 500 companies. Her expertise is in leadership development and delivering effective communications programs to leverage team dynamics. Clients have included the FDA, American Institute of Physics, Census Bureau, the State Department, Montgomery Hospice, Defense Intelligence, PBS, CNN, National Association of Social Workers, University of Maryland, and many others.    

A former adjunct professor at Catholic University, she designs low-risk learning environments yielding high rewards in the field. Her signature as a trainer is using practical exercises to take training concepts off the page to address real-time situations. She is also certified as a critical incident responder and is brought into the workplace to administer psychological first aid to survivors of crisis. She holds many additional certifications including MBTI (Myers Briggs Type Indicator) and Immunity to Change (Harvard University). She has published in The American Journal of Group Psychotherapy and online at Successful Knowledge Sharing Initiatives and Stress Physiology: Can Stress Be Good for You?. Her work has also been featured on NPR and in The Washington Post in coverage of her training of the D.C. Metropolitan Police Dept.   

Agenda & Learning Objectives


8:50-9:00 Log On/Registration

9-9:45 Introduction, Quotes Exercise 

9:45-10:15 Dynamics of Conflict  

10:15-10:30 Break 

10:30-12:00 Conflict Management Tools  

12:00-1:00 Lunch 

1-1:45 Learned Messages about Conflict 

1:45-2:15 Conflict Management Style 

2:15-2:30 Break 

2:30-4:30 Conflict Management Style (continued), Conflict Mediation  

4:30 Adjournment 



Upon the completion of this workshop, participants will be able to:

  • Identify the benefits and challenges of conflict. 

  • Assess individual conflict management style. 

  • Utilize the 3 levels of conversation in resolving difficult conversations.


Bibliography & References


Difficult Conversations: How to Discuss What Matters Most, 2010 by Douglas Stone, Bruce Patton and Sheila Heen. 

Kilmann organizational conflict instrument (KOCI) 

Getting to Yes: Negotiating Agreement Without Giving In, 2011 by Roger Fisher, William L. Ury, et al. 

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 6 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

We welcome anyone interested in the topic!


Late Fees and Refunds

Fee & Registration:

Cost is $130 and includes CE credit. Registering after 9/21/2023 will incur an additional $20 late fee. Cancellations* must be received 24 hours in advance prior to the workshop to receive a refund or an account credit.

*ALL cancellations will be subjected to a $35.00 administration fee.

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs