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Working with Interpreters

Total Credits: 1 including 1 Category I CE

800 Online
Sandra Quezada, MD, MS, AGAF
Course Levels:
1 Hour



 According to the US Census 2020 American Community Survey, 25 million people over the age of 5 have limited English proficiency (LEP)—8.2% of the population. Even when health providers and their patients speak the same language, things can get lost in communication. Imagine the communication barriers for individuals with LEP in these moments when clearly understanding the discussion is critical. Using data, this workshop will showcase the need for linguistically appropriate services, and participants will learn different styles of language-appropriate services, identify scenarios in which these should be implemented, and appreciate linguistically appropriate services as a strategy to create inclusive environments that promote health equity. 



Sandra Quezada, MD, MS, AGAF Related seminars and products

Dr. Quezada received her medical degree from the University of Maryland School of Medicine in Baltimore, MD, where she also completed her post-graduate residency training in internal medicine and fellowship training in gastroenterology and hepatology. She is passionate about equity, inclusion, and diversity, and brings this lens to her work in academic medicine. She is Associate Dean for Medical School Admissions and Associate Dean for Faculty Diversity and Inclusion at the School of Medicine (SOM), and has worked locally, regionally, and nationally to amplify physician workforce diversity, and to impact the climate in which future and current physicians train and practice. Dr. Quezada is a practicing gastroenterologist who subspecializes in inflammatory bowel disease. She is  past-Chair of the Diversity Committee and current co-Chair of the Equity Task Force for the American Gastroenterological Association (AGA). She is also a member of the Diversity and Inclusion Task Force for the Crohn’s & Colitis Foundation’s National Scientific Advisory and Chair of the Intersociety Group on Diversity in Gastroenterology. She is a member of the AOA National Honor Medical Society, recipient of the Leonard Tow Gold Humanism Award for Humanism in Medicine, and the AGA Distinguished Award for Diversity, Equity and Inclusion.

Agenda & Learning Objectives


1:45 - 2:00 

Registration/Log On 

2:00 – 3:00 




Upon the completion of this workshop, participants will be able to:

  • Frame interpreter services as a health equity strategy 

  • Define types of linguistically appropriate services and discuss when to use these 

  • Specify steps for consulting interpreter services at UMMC 

Bibliography & References


These will be cited in my presentation. They include but may not be limited to: Pew Research Center, 2018;; Hernandez et al, Clin Trans Gastro, 2012; U.S. DHHS 2006.

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {1} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

All those interested in Topic Welcomed

Late Fees and Refunds

Fee & Registration:

Cost is $20 and includes CE credit. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs