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S23-704 Effective Treatment Through the Screen: Increasing Client Engagement Through Tele-mental Health

Total Credits: 6 including 6 Category I CE

700 Professional Growth & Development |  Special Offers
Melissa Douglass, LCSW, BC-TMH
Course Levels:
7 Hours 30 Minutes



It’s not abnormal to initially feel a bit detached from clients and uncertain of effectiveness as an online social service or clinical provider. Holding attention through amplified verbal/nonverbal communication, simulating in-office experiences, and diversifying engagement techniques all serve as tools to bridge the distance gap. This live webinar will provide demonstrations, strategies, and techniques you can immediately apply to enhance client engagement and improve client outcomes through online services.

This workshop meets the DC Public Health Priorities Requirement.


Melissa Douglass, LCSW, BC-TMH Related seminars and products

Mrs. Douglass is the founder of Goal Driven Coaching, a virtual wellness platform where she supports overworked professionals with prioritizing their wellness goals as their Alignment Coach. She is also a Distance Counselor and founder of Goal Driven Counseling, an online group private practice where the team supports individuals navigating challenging education, career, life transitions and mental health concerns through secure video conferencing. Melissa is passionate about normalizing mental health and is an advocate for wellness education in the community where she presents workshops, facilitates professional development trainings, consults with individuals and organizations, and speaks at conferences on telemental health and self-care. She continues to excel in her goal of merging quality mental health services with tech. In all ways, Melissa is ”The Virtual Clinician”. 

Agenda & Learning Objectives


8:45 - 9:00 

Registration/Log on 

09:00 - 10:30 


10:30 - 10:45 


10:45 - 12:00 

Lecture Continued 

12:00 - 1:00 


1:00 - 2:30 

Lecture Continued 

2:30 - 2:45 


2:45 - 4:30 

Lecture Continued 


Questions & Adjournment 



Upon the completion of this workshop, participants will be able to:


  • Locate studies and findings that support tele-mental health treatment being just as effective as in-person counseling for certain mental health illnesses and presenting concerns 

  • Demonstrate techniques and locate websites/apps that can enhance the client experience and outcomes when engaging online  

  • Describe ways to use client’s natural environment as a part of the treatment process 

Bibliography & References


Aboujaoude, E., Salame, W., & Naim, L. (2015). Telemental health: A status update. World psychiatry : official journal of the World Psychiatric Association (WPA), 14(2), 223–230.

Coyhen-Peck, M., Cordes, G., Hughes, T., Rollins, S., Watson-Wong,J. (2020). Guidelines for Virtual EMDR Therapy. or_Member.pdf

Olthuis JV, Watt MC, Bailey K, Hayden JA, Stewart SH. Therapist-supported Internet cognitive behavioural therapy for anxiety disorders in adults.

Cochrane Database Syst Rev. 2015;(3):CD011565. Published 2015 Mar 5. doi:10.1002/14651858.CD011565

Richardson, L.K., Frueh, B.C., Grubaugh, A.L., Egede, L., & Elhai, J.D. (2009). Current directions in videoconferencing tele-mental health research. Clinical Psychology: Science and Practice, 16, 323–338.

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {6} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

All those interested in Topic Welcomed

Late Fees and Refunds

Fee & Registration:

Cost is $130 and includes CE credit. Registering after 05/19/2023 will incur an additional $20 late fee.

*Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit.

*All cancellations will be subjected to a $35.00 administration fee

Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs