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S23-604 Effective Communication in Diverse Organizations

Total Credits: 6 including 6 Category I CE

600 Leadership and Management |  800 Online
S.Colby Peters, PhD, MSW
Course Levels:
7 Hours 30 Minutes



With the increased diversity of age, race, culture, and experience in organizations comes increased communication challenges. When you add the proliferation of modes of communication—email, text, phone, Zoom, Teams, Slack, and more—you get an exponential increase in communication challenges. In this workshop, we will talk about why communication can be especially difficult in organizations today, and how to reduce conflict by clarifying communication processes. Participants will be introduced to Dr. Peters’ Communication Policy Worksheet, a powerful tool that helps organizations “get on the same page” with communication processes and goals while reducing unnecessary conflict.



S.Colby Peters, PhD, MSW Related seminars and products

Dr. Peters started Human Systems in 2016 with the mission of empowering organizations with research-based tools and processes that prevent burnout, reduce turnover, and improve well-being. She creates all her tools and services based on the leadership model she developed and validated while completing her PhD at UMD SSW, as well as personal and professional experience, and mindfulness research. Dr. Peters’ work is not only the first to assess organizational change on the individual, relational, and systems levels, but also one of the first to conceptualize leadership in a way that invites all employees to participate in positive change-making practices.


Since Dr. Peters started Human Systems, she has conducted close to 100 workshops with participants worldwide, and her website receives over 10,000 visitors a month, particularly for her research-based HS Emotion Wheels and Needs Wheels. Her tools are used in 22 countries and territories, and plans are underway to translate the Wheels in Spanish, Korean, and Hawaiian languages. Dr. Peters is currently in partnership with multiple consulting companies and beta-testers to launch her Mindful Leadership|Mindful Growth Model (ML|MG) and Assessment Series for organizations in the U.S., Canada, and India.

Agenda & Learning Objectives


8:45 - 9:00 

Registration/Log on 

09:00 - 10:30 


10:30 - 10:45 


10:45 - 12:00 

Lecture Continued 

12:00 - 1:00 


1:00 - 2:30 

Lecture Continued 

2:30 - 2:45 


2:45 - 4:30 

Lecture Continued 


Questions & Adjournment 



Upon the completion of this workshop, participants will be able to:


  • Explain how diversity of experience, values, and communication methods contribute to communication challenges 

  • Assess their own experience and values around communication and how they may differ from others’ experience and values 

  • Use the Communication Policy Worksheet to guide a group toward a common understanding of communication processes and goals 

Bibliography & References



Cletus, H. E., Mahmood, N. A., Umar, A., & Ibrahim, A. D. (2018). Prospects and challenges of workplace diversity in modern day organizations: A critical review. HOLISTICA–Journal of Business and Public Administration, 9(2), 35-52. 

Fine, C., Sojo, V., & Lawford‐Smith, H. (2020). Why does workplace gender diversity matter? Justice, organizational benefits, and policy. Social Issues and Policy Review, 14(1), 36-72. 

Iglesias, A., Whaley, P., & Alabi, J. (2020). Everyday Inclusion Begins with Me: Diversity and Intergroup Communication in the Workplace. ACRL Together Wherever. 

K Verghese, A. (2018). Communication Approaches & Practices for Including LBGTIQ Employees at the Workplace: A Study Among Diversity Champions in India. Communication Approaches & Practices for Including LBGTIQ Employees at the Workplace: A Study Among Diversity Champions in India (November 3, 2018). 

Roberson, Q. M. (2019). Diversity in the workplace: A review, synthesis, and future research agenda. Annual Review of Organizational Psychology and Organizational Behavior, 6, 69-88. 

Stich, J. F., Tarafdar, M., & Cooper, C. L. (2018). Electronic communication in the workplace: boon or bane?. Journal of Organizational Effectiveness: People and Performance. 

Ter Hoeven, C. L., & Van Zoonen, W. (2020). Helping others and feeling engaged in the context of workplace flexibility: The importance of communication control. International journal of business communication, 2329488419898799. 

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {6} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

All those interested in Topic Welcomed

Late Fees and Refunds

Fee & Registration:

Cost is $130  and includes CE credit. Registering after 5/24/23 will incur an additional $20 late fee.

*Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.

*All cancellations will be subjected to a $35.00 administration fee.

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs