Skip to main content
 This program is not active.
Not Found

S23-602 Understanding Conflict Styles

Total Credits: 3 including 3 Category I CE

600 Leadership and Management |  800 Online
Toby Guerin, JD
Course Levels:
3 Hours 15 Minutes



What is your conflict style? Kenneth Thomas and Ralph Kilmann developed a conflict mode instrument and defined five conflict styles. This session will provide an overview of the conflict styles and a deeper understanding of the connection between relationships and outcomes in achieving desired results. Participants will explore their own reaction to real-life situations and examine the role of context and identity in addressing conflict. This session will focus on professional interactions, although participants often find application to their personal interactions as well.

This training includes access to the TKI Conflict Style Assessment that is included in the registration.



Toby Guerin, JD Related seminars and products

Toby Treem Guerin, JD, Clinical Instructor and Associate Director of the Center for Dispute Resolution at the University of Maryland Carey School of Law (C-DRUM). Professor Guerin teaches the Mediation Clinic where she provides instruction on the theory and practice of alternative dispute resolution (ADR). Professor Guerin advances ADR throughout the law school serving as supervisor of ADR externships and advisor to the ADR Team. 

As associate director of C-DRUM, Professor Guerin oversees program development, training, and mediation services. She has trained hundreds of individuals on topics related to mediation, negotiation, communication, and restorative practices. Professor Guerin regularly serves in the role of a neutral providing mediation, coaching, restorative circles, and facilitation for courts, state and federal agencies, prisons, and the community.  

Professor Guerin served as the primary author on a comprehensive report on court-affiliated ADR programs in Maryland and was involved in the state-wide development of the mediator quality assurance initiative. She is chairperson of the Maryland State Bar Association’s ADR Section and is active with the American Bar Association’s Section on Dispute Resolution. 

Ms. Guerin is the 2020 recipient of the Robert M. Bell Award for Outstanding Achievement in ADR in Maryland, bestowed by the Maryland State Bar Association. She is active nationally with the American Bar Association Section of Dispute Resolution and the American Association of Law Schools Clinical Section ADR Committee. Ms. Guerin graduated with honors from Maryland Carey Law and is a member of the Maryland Bar. She holds a B.S. in mathematics from the University of Massachusetts, Amherst. 

Agenda & Learning Objectives


8:45 - 9:00 

Registration/Log On 

9:00 – 10:30 


10:30- 10:45    


10:45 – 12:15 

Lecture (Continued) 


Questions & Adjournment 



Upon the completion of this workshop, participants will be able to:

  • Identity five conflict styles 

  • Determine their own conflict style 

  • Engage in strategic choices to achieve desired goal 

Bibliography & References


Shell, Richard G., “Bargaining Styles and Negotiation: The Thomas-Kilmann Conflict Mode Instrument in Negotiation Training,” Negotiation Journal (April 2001).  

Moore, Christopher, W., The Mediation Process: Practical Strategies for Resolving Conflict, 1996. 

Thomas, Ralph and Kilmann, Thomas, Conflict Mode Instrument Profile and Interpretive Report, CPP, Inc. 2001, 2007 

Fisher, R., Ury, W., & Patton, B. (2006). Getting to Yes (2nd ed.). Penguin Putnam. 

Lens, Vicki , Principled Negotiation: A New Tool for Case Advocacy, Social Work, July 2004, Vol. 49, No. 3, pp. 506-513. 

Andrea Kupfer Schneider, Negotiating While Female, 70 SMU L. REV. 695 (2017) 

Andrea Kupfer Schneider, What’s Sex Got to Do With It: Questioning Research on Gender and Negotiation, 19 Nevada Law Journal 919 (2019) 

Sandberg, Sheryl, and Nell Scovell. Lean in: Women, Work and the Will to Lead. New York: Alfred A. Knopf, 2013.  

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {3} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

All those interested in Topic Welcomed

Late Fees and Refunds

Fee & Registration:

Cost is $95 which includes CE credit and access to the TKI Conflict Style Assessment. Registering after 4/21/23 will incur an additional $20 late fee.

*Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs