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S23-501 The Ethical Use of Informed Consent for In-person and Telehealth Practice

Total Credits: 3 including 3 Ethic CEs

500 Ethics |  800 Online
Gisele Ferretto, LCSW-C
Course Levels:
3 Hours 15 Minutes
Target Audience:
Social Workers, LCPCs, and Psychologists



The beginning stage of social work intervention sets the foundation for the therapeutic relationship, establishes clear roles, and covers ethical issues and establishes professional boundaries of practice. This essential component of social work practice is further complicated when services are delivered through telehealth. The workshop will explore ethical topics and identify new strategies to respond to the challenges that telehealth present. The ethical topics include Informed Consent, Rights of Minors, Establishment of a Social Media Policy, Confidentiality of Mental Health information, and Reporting Harm and Maltreatment Requirements. The workshop will also include recent National NASW guidance for telehealth and for navigating these complicated times. Ethics content covered includes: COMAR; COMAR 10.42.10; and NASW Code of Ethics (2021).



Gisele Ferretto, LCSW-C Related seminars and products

University of Maryland School of Social Work

Gisele Ferretto, MSW, LCSW-C has over 35 years of social work experience in both clinical and macro practice areas. Her areas of expertise include: policy, professional ethics, supervision and leadership, confidentiality, social work and field practicum education, child welfare practice, and curriculum development.  Ms. Ferretto provides consultation and training for private and public agencies in her areas of expertise. She has served on a variety of committees and boards at the local, state, and national level developing policy and program initiatives. 

Currently, Ms. Ferretto is on the Faculty at the University of Maryland School of Social Work (SSW). During her tenure at the SSW she has held positions in the Office of Field Education, Title IV-E Education for Public Child Welfare Program, Child Welfare Academy, Family Connections Baltimore and Social Work Community Outreach Service (SWCOS).  Prior to her positions at the SSW, she served as an administrator at the Maryland Department of Human Services in the following programs: Child Protective Services, Office of Equal Opportunity, and the Office of Staff Development and Training. Ms. Ferretto began her social work career as a Child Protective Services Worker at Baltimore City Department of Social Services. 

Agenda & Learning Objectives


09:00 Registration




  • BSWE Standards of Supervision and Scope of Practice
  • Establishing Expectations: work, professionalism, ethics
  • The "Space" Necessary for Ethical Conversations for Practice and Supervision
  • BSWE Standards regarding ethical social work practice (COMAR 10.42.03)
  • Challenges of Providing Effective Guidance
10:30 - 10:40 Break

Lecture (Continued)

  • The Use of Statute, Regulations, and Policy for Establishing Expectations
  • Exploration of common ethical concepts: Service to Clients; Duty to Warn & Duty to Report; Client self-determination; Informed Consent; Privacy & Confidentiality; Conflicts of Interest & Multiple Relationships. 
  • Teachable Moments and Planned Strategies for Instruction
12:15 Questions & Adjournment



Upon the completion of this workshop, participants will be able to:

  • Explore the elements of the Beginning Stage of Social Work Practice identified by Cournoyer, B. and its ethical construct. 

  • Identify the challenges of telehealth on social work practice and the use of strategies to protect both clients and practitioners. 

  • Review the relevant ethical issues and strategies for Confidentiality, Informed Consent, Rights of Minors, Use of a Social Media Policy, and Reporting Requirements. 

Bibliography & References


MD Board of Social Work Examiner (BSWE) website:

Barak, M. E. M., Travis, D. J., Pyun, H., & Xie, B. (2009). The impact of supervision on worker outcomes: A meta-analysis. Social Service Review, 83(1), 3–32.

Cohen, N. A., & Rhodes, G. B. (1978). Social Work Supervision: Administration in Social Work, 1(3), 281. Retrieved from

Dan, V. (2017). An Exhaustive View on Supervision in Social Work: History, Evolution, Current Trends. Social Work Review / Revista de Asistenta Sociala, (2), 147–159. Retrieved from

Deal, K. H. (2003). The relationship between critical thinking and interpersonal skills: Guidelines for clinical supervision. Clinical Supervisor, 22(2), 3-19.

Deal, K. H,& Pittman, J. (2009). Examining Predictors of Social Work Students’ Critical Thinking Skills.

Egan, R., Maidment, J., & Connolly, M. (2017). Trust, power and safety in the social work supervisory relationship: Results from Australian research. Journal of Social Work Practice, 31(3), 307–321.

Kadushin, A.& Harness, D., Supervision in Social Work, 5th Edition, Columbia University Press (2014)

Kolb Learning Style Inventory

Lawler, J. (2015). Motivation and Meaning: The Role of Supervision. Practice (09503153), 27(4), 265–275.

Munson, C.E., Handbook of Clinical Supervision, 3rd Edition. (2012) Routledge, New York, NY.

Thomas, K.W. & Thomas, G.F. Power Base Inventory: Assessing Leadership and Influencing Style, (2003) CPP, Mountain View, CA.

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {3.0} Category I Continuing Education Units for {ethics}. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

Late Fees and Refunds

Fee & Registration:

Cost is $70 and includes CE credit. Registering after 3/10/23 will incur an additional $20 late fee.

*Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs