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S21-501 Ethics and Teamwork

Total Credits: 3 including 3 Ethic CEs

500 Ethics |  800 Online |  DHS Approved
Frances Williams-Crawford, LCSW-C
Course Levels:
3 Hours 15 Minutes
Target Audience:
Social Workers, LCPCs, and Psychologists



Working with others is something social workers do every day and is core to achieving positive outcomes for their clients. Unfortunately, working with others can lead to conflict. When teams or systems fall apart due to unmanaged conflict, clients are the ones to suffer. Part of the ethical responsibility each social worker has is to manage conflict respectfully as everyone is working towards positive outcomes for the clients. Different approaches to conflict and means to utilize everyone’s input in moving forward will be reviewed.


Frances Williams-Crawford, LCSW-C Related seminars and products: 1

Since 2012, Frances Williams-Crawford, LCSW-C has been a training specialist at the University of Maryland’s Child Welfare Academy.  Her areas of specialty are CPS investigations, Forensic Interviewing, Sexual Abuse, Trauma Informed Casework and Ethics.  Before that, she worked in the Maryland Department of Social Services for 16 years.  She was a supervisor of Child Protective Services for 11 years.  Before that she was a caseworker in CPS-Investigations, Families Now and Family Preservation Services.  In addition to her work at DSS, she is also faculty for the Child First/Finding Words Initiative since 2007.  This program teaches Maryland’s prosecutors, law enforcement and forensic interviewers the best practice techniques in interviewing alleged child sexual abuse victims. Mrs. Williams-Crawford was adjunct faculty at Salisbury University from 2007 to 2013, teaching courses for Interviewing and Social Work Theory.

Agenda & Learning Objectives


09:00 Registration
09:00 - 10:30


  • Introductions/Orientation
  • Values in Teamwork
  • Team Development
10:30 - 10:40     Break
10:40 - 12:15

Lecture (Continued):

  • Styles of Conflict Management in team
  • Evaluating team functioning
  • Making choices to improve team functioning
12:15 Questions & Adjournment



Upon the completion of this workshop, participants will be able to:

  • Identify the benefits/hurdles involved in teamwork
  • Identify the six values upon which the NASW code of Ethics is based and how teamwork is relates to all of them
  • Identify the stages of group development by characteristics and potential for conflict
  • Identify their own conflict style
  • Identify ways that this style is beneficial/hurdle to teamwork
  • Identify ways to amend their conflict style to the best development of a strong team functioning

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {3.0} Category I Continuing Education Units for {ethics}. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024. Social workers participating in this course receive {3.0} continuing education {ethics} credits.


Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Late Fees and Refunds

Fee & Registration:

Cost is $65 and includes CE credit. Registering after April 14, 2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Target Audience

Social Workers, LCPCs, and Psychologists

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs



Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

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