Description
This workshop exposes supervisors to critical knowledge and skills, situational scenarios, and strategies for effective leadership. Participants will examine issues related to workplace culture, climate, and personal differences that institutionalize various types of behavior and interactions. Participants will explore how to maximize different types of training for improved results. This workshop is designed for human service supervisors and managers who are new to supervision or have some supervisory experience and would like to sharpen their supervisory skills.
Day One
Participants will review concepts of supervision and leadership for social workers as gatekeepers of the profession. Participants will explore principles of exemplary leadership and what is necessary to accelerate leadership capacity for social work supervisors. Participants will discuss specific examples of leadership challenges in social work settings and will identify at least one priority to address on day 3 of the course.
Day Two
Participants will focus on the supervisory process, communication and conflict, methods of supervision (individual, virtual, etc.) and ethical considerations that social workers in leadership must address as part of exemplary leadership practices.
Day Three
Participants will focus on developing an appreciation for regulations and policies that govern practices of social workers. Participants will review specific regulations, documents and tools that are necessary and that enhance knowledge and performance. Participants will develop a plan to address a leadership priority identified during day 1 of the course.
Instructor
Since 2012, Frances Williams-Crawford, LCSW-C, has been a senior training specialist at the University of Maryland’s Child Welfare Academy. Her areas of specialty are CPS investigations, supervision, effective engagement and interviewing, sexual abuse, trauma responsive casework, and ethics. Before that, she worked in the Maryland Department of Social Services for 16 years. There, she was a supervisor of Child Protective Services for 11 years. Before that she was a caseworker in CPS investigations, Families Now, and family preservation services. In addition to her work at DSS, she was faculty for the Child First/Finding Words Initiative from 2007 to 2020. This program teaches Maryland’s prosecutors, law enforcement, and forensic interviewers the best practice techniques in interviewing alleged child sexual abuse victims. In addition, Mrs. Williams-Crawford was an adjunct faculty at Salisbury University from 2007 to 2013, teaching courses for Interviewing and Social Work Theory. She also has provided Ethics and Supervision training for Continuing Professional Education Department of University of Maryland Social of Social Work since 2016. Ms. Williams-Crawford has also worked part-time as a psychotherapist at a local clinic on the Eastern Shore since 2019.
University of Maryland School of Social Work
Gisele Ferretto, MSW, LCSW-C has over 35 years of social work experience in both clinical and macro practice areas. Her areas of expertise include: policy, professional ethics, supervision and leadership, confidentiality, social work and field practicum education, child welfare practice, and curriculum development. Ms. Ferretto provides consultation and training for private and public agencies in her areas of expertise. She has served on a variety of committees and boards at the local, state, and national level developing policy and program initiatives.
Currently, Ms. Ferretto is on the Faculty at the University of Maryland School of Social Work (SSW). During her tenure at the SSW, she has held positions in the Office of Field Education, Title IV-E Education for Public Child Welfare Program, Child Welfare Academy, Family Connections Baltimore, and Social Work Community Outreach Service (SWCOS). Prior to her time at the SSW, she served as an administrator at the Maryland Department of Human Services in the following programs: Child Protective Services, Office of Equal Opportunity, and the Office of Staff Development and Training. Ms. Ferretto began her social work career as a Child Protective Services Worker at Baltimore City Department of Social Services.
Agenda & Learning Objectives
AGENDA:
| 8:30 |
Registration/Log On |
| 9:00 a.m. |
Lecture |
| 11:15 |
Break |
| 11:30 a.m. |
Lecture (Continued) |
| 1:15 |
Questions & Adjournment |
LEARNING OBJECTIVES:
Upon the completion of this workshop, participants will be able to:
To understand the purpose, function, and context of supervisors as leaders.
To understand the difference between a manager, supervisor, and leader.
To understand the relationship between leadership and agency/employee performance.
To examine various leadership styles, individual differences, and the impact on the supervisory relationship.
Bibliography & References
BIBLIOGRAPHY & REFERENCES
Agency for Healthcare Research and Quality. Retrieved from: https://www.ahrq.gov/teamstepps/longtermcare/module3/igltcleadership.html
Araque, J. C., & Weiss, E. L. (2018). Leadership with impact: Preparing health and human service practitioners in the age of innovation and diversity. Oxford University Press.
Baker, S. D. (2015). Organizational Leadership and Ethics BUAD 625 (pp. 123-139). XanEdu Customer Publishing
Comar Regulations Retrieved November 27, 2020 from: :http://www.dsd.state.md.us/COMAR/ComarHome.html
Dolgoff, R. (2005). An introduction to supervisory practice in human services. Allyn & Bacon. Eight ways to manage up effectively. (2013, April 29). Psychology Today. https://www.psychologytoday.com/us/blog/understand-other-people/201304/eight-ways-manage-effectively
Feitosa, J., Grossman, R., Coultas, C. W., Salazar, M. R., & Salas, E. (2012). Integrating the fields of diversity and culture: A focus on social identity. Industrial and Organizational Psychology, 5(3), 365-368. https://doi.org/10.1111/j.1754-9434.2012.01462.x
Human Services Management Competencies: A Guide for Non-profit and for profit agencies, foundations, and academic institutions (2018). The Network for Social Work
Management: Retreived November 27, 2020 from https://socialworkmanager.org/wp- content/uploads/2018/12/HSMC-Guidebook-December-2018.pdf
Kadushin, A. & Harkness, D. (2014). Supervision in social work (5th ed.).New York: Columbia University Press.
Leadership theories. (n.d.). Leadership-Central.com. https://www.leadership- central.com/leadership-theories.html
Leadership: Instructor materials. (n.d.). Agency for Health Research and Quality. https://www.ahrq.gov/teamstepps/longtermcare/module3/igltcleadership.html
Mindtools (n.d.). Successful Delegation. Retrieved November 27, 2020 from https://www.mindtools.com/pages/article/newLDR_98.htm2
National Association of Social Workers (NASW). (n.d.). NASW - National Association of Social Workers. https://www.socialworkers.org/About/Ethics/Code-of-Ethics/Code-of-Ethics-English
Northouse, P. G. (2016). Authentic Leadership. In Leadership: Theory and practice (7th ed. Chapters 8-10, pp. 195-252). Thousand Oaks, CA: Sage. (Complete the Authentic Leadership Self-Assessment on page 218-219)
Reimer, F. G. (2015) Ethical Misconduct and Negligence in Social Work. Social Work Today. Retreived August 15, 2020 from:https://www.socialworktoday.com/archive/090915p20.shtml
Reimer, F. G. (2020). Virtuous virtual social work. Social Work Today Magazine. Retrieved August 15, 2020 from: https://www.socialworktoday.com/news/eoe_0520.shtml#:~:text=Virtual% 0s ocial%20work%20is%20here,deliver%20services%20to%20clients%20remotely.&te xt=During%20national%20health%20crises%20that,serve%20clients%20without%20 risking%20contagion
Vick, J., Vanderlick, J. A., & Merricks, T. (2013). Professional Ethics: Boundaries in Helping Relationships. Retrieved from: https://bit.ly/2QtQDYK
Workplace conflict prevention. (n.d.). Career Trend. https://careertrend.com/workplace-conflict-prevention-1333.html
Why diverse teams are smarter HBR. (n.d.). https://hbr.org/2016/11/why-diverse-teamsare-smarter?referral=03759&cm_vc=rr
(n.d.). YouTube. https://www.youtube.com/watch?reload=9&v=pLg4LQinDxU
Late Fees and Refunds
Fee & Registration:
Cost is $250 and includes CE credit. Registering after April 21, 2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.
*All cancellations will be subjected to a $35.00 administration fee
Target Audience
Social Workers, LCPCs, and Psychologists
