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Multiday Webinar

S21-2004: Supervisors as Leaders

Total Credits: 12 including 12 Supervision CEs

2000 Supervision |  800 Online |  600 Leadership and Management |  DHS Approved
Pamela Love Manning, PhD
Course Levels:
Original Program Date :
May 05, 2021
Target Audience:
Social Workers, LCPCs and Psychologists



This workshop exposes supervisors to critical knowledge and skills, situational scenarios, and strategies for effective leadership. Participants will examine issues related to workplace culture, climate, and personal differences that institutionalize various types of behavior and interactions. Participants will explore how to maximize different types of training for improved results. This workshop is designed for human service supervisors and managers who are new to supervision or have some supervisory experience and would like to sharpen their supervisory skills.

Day One
Participants will review concepts of supervision and leadership for social workers as gatekeepers of the profession. Participants will explore principles of exemplary leadership and what is necessary to accelerate leadership capacity for social work supervisors. Participants will discuss specific examples of leadership challenges in social work settings and will identify at least one priority to address on day 3 of the course.

Day Two
Participants will focus on the supervisory process, communication and conflict, methods of supervision (individual, virtual, etc.) and ethical considerations that social workers in leadership must address as part of exemplary leadership practices.

Day Three
Participants will focus on developing an appreciation for regulations and policies that govern practices of social workers. Participants will review specific regulations, documents and tools that are necessary and that enhance knowledge and performance. Participants will develop a plan to address a leadership priority identified during day 1 of the course.


Pamela Love Manning, PhD Related seminars and products: 1

Pamela Love Manning is a leadership consultant, expert trainer, and life coach. As the President of DP Love Enterprises, she has more than 15 years experience working with senior executives, managers, and boards of directors, and working with women with complex trauma histories. Pamela worked for as an administrator for the Family Welfare Research and Training Department at the University of Maryland School of Social Work for ten years. She was responsible for human resources activities, contract administration, procurement, development and implementation of policies and procedures, and supervision of professional and support staff. Pamela has facilitated in-person and virtual training nationally for social workers and other human services professionals, public defenders, opportunity youth, women's groups, small business counselors, and returning citizens. She has also provided training consultations and evaluation of program outcomes. Pamela has taught social work, psychology and family studies courses for a number of universities in Maryland and for the University of Southern California's Virtual Academic MSW Program. Pamela has a B.S. in Applied Psychology, an MSW, an MBA, and a PhD with a focus on transfer of training.

Agenda & Learning Objectives


8:30 Registration/Log On
9:00 a.m.


11:15    Break
11:30 a.m.

Lecture (Continued)


Questions & Adjournment


Upon the completion of this workshop, participants will be able to: 

To understand the purpose, function, and context of supervisors as leaders.
To understand the difference between a manager, supervisor, and leader.
To understand the relationship between leadership and agency/employee performance.
To examine various leadership styles, individual differences, and the impact on the supervisory relationship.

Bibliography & References


Agency for Healthcare Research and Quality. Retrieved from:

Araque, J. C., & Weiss, E. L. (2018). Leadership with impact: Preparing health and human service practitioners in the age of innovation and diversity. Oxford University Press.

Baker, S. D. (2015). Organizational Leadership and Ethics BUAD 625 (pp. 123-139). XanEdu Customer Publishing

Comar Regulations Retrieved November 27, 2020 from: :

Dolgoff, R. (2005). An introduction to supervisory practice in human services. Allyn & Bacon. Eight ways to manage up effectively. (2013, April 29). Psychology Today.

Feitosa, J., Grossman, R., Coultas, C. W., Salazar, M. R., & Salas, E. (2012). Integrating the fields of diversity and culture: A focus on social identity. Industrial and Organizational Psychology, 5(3), 365-368.

Human Services Management Competencies: A Guide for Non-profit and for profit agencies, foundations, and academic institutions (2018). The Network for Social Work

Management: Retreived November 27, 2020 from content/uploads/2018/12/HSMC-Guidebook-December-2018.pdf

Kadushin, A. & Harkness, D. (2014). Supervision in social work (5th ed.).New York: Columbia University Press.

Leadership theories. (n.d.). https://www.leadership-

Leadership: Instructor materials. (n.d.). Agency for Health Research and Quality.

Mindtools (n.d.). Successful Delegation. Retrieved November 27, 2020 from

National Association of Social Workers (NASW). (n.d.). NASW - National Association of Social Workers.

Northouse, P. G. (2016). Authentic Leadership. In Leadership: Theory and practice (7th ed. Chapters 8-10, pp. 195-252). Thousand Oaks, CA: Sage. (Complete the Authentic Leadership Self-Assessment on page 218-219)

Reimer, F. G. (2015) Ethical Misconduct and Negligence in Social Work. Social Work Today. Retreived August 15, 2020 from:

Reimer, F. G. (2020). Virtuous virtual social work. Social Work Today Magazine. Retrieved August 15, 2020 from: 0s ocial%20work%20is%20here,deliver%20services%20to%20clients%20remotely.&te xt=During%20national%20health%20crises%20that,serve%20clients%20without%20 risking%20contagion

Vick, J., Vanderlick, J. A., & Merricks, T. (2013). Professional Ethics: Boundaries in Helping Relationships. Retrieved from:

Workplace conflict prevention. (n.d.). Career Trend.

Why diverse teams are smarter HBR. (n.d.).

(n.d.). YouTube.

Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Late Fees and Refunds

Fee & Registration:

Cost is $250 and includes CE credit. Registering after April 21, 2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {quantity} Category I Continuing Education Units for {ethics/supervision}. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024. Social workers participating in this course receive {quantity} continuing education {ethics/supervision} credits.


Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

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