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F23-702 Understanding the Importance of Work Culture in Professional Growth

Total Credits: 3 including 3 Category I CE

800 Online |  700 Professional Growth & Development
Frances Williams-Crawford, LCSW-C
Course Levels:
3 Hours 15 Minutes



Workplace environments in high emotional demand careers can either support staff in quality service delivery or create a work experience where staff are burned out, scared to engage, or leave. This class discusses implementation of a safety culture where staff are psychologically safe as they establish healthy work/life boundaries and engage in their daily tasks to the highest performance level.   


Frances Williams-Crawford, LCSW-C Related seminars and products

Since 2012, Frances Williams-Crawford, LCSW-C, has been a senior training specialist at the University of Maryland’s Child Welfare Academy.  Her areas of specialty are CPS investigations, supervision, effective engagement and interviewing, sexual abuse, trauma responsive casework, and ethics. Before that, she worked in the Maryland Department of Social Services for 16 years. There, she was a supervisor of Child Protective Services for 11 years. Before that she was a caseworker in CPS investigations, Families Now, and family preservation services. In addition to her work at DSS, she was faculty for the Child First/Finding Words Initiative from 2007 to 2020. This program teaches Maryland’s prosecutors, law enforcement, and forensic interviewers the best practice techniques in interviewing alleged child sexual abuse victims. In addition, Mrs. Williams-Crawford was an adjunct faculty at Salisbury University from 2007 to 2013, teaching courses for Interviewing and Social Work Theory. She also has provided Ethics and Supervision training for Continuing Professional Education Department of University of Maryland Social of Social Work since 2016. Ms. Williams-Crawford has also worked part-time as a psychotherapist at a local clinic on the Eastern Shore since 2019.  

Agenda & Learning Objectives


1:05-1:15 Log on/Registration  

1:15-1:20 Review of learning objectives 

1:20-1:45 Professional impact of balance 

1:45-2:30 development and maintenance of boundaries 

2:30-2:45 break 

2:45-3:15 Safety culture 

3:15-3:45 Aspects of psychological safety 

3:45-4:15 Changing the culture of a work environment 

4:15-4:30 Performance planning 

4:30 Questions and Adjournment 



Upon the completion of this workshop, participants will be able to:

  • Discuss specific ways to establish roles and expectations that support boundaries and a healthy and long-lasting career.     

  • Discuss a Safety Culture at the workplace.     

  • Discuss specific attributes to a workforce that promote psychological safety.   

  • Discuss ways to recognize and rehabilitate those who are struggling with secondary trauma.   

Bibliography & References


Safety Culture Maturity:

Clark, Timothy.  The Four Stages of Psychological safety.  Berrett-Koehler Publishers, March  2020.

Parker, S. (2015). A Safety Planning Tool: A tool that provides structure and guidance in the process of working with families and safety networks to develop detailed safety plans. SP Consultancy

Arao, B. & Clemens, K. (2013). From safe spaces to brave spaces: A new way to frame dialogue around diversity and social justice. In L. M. Landreman (ed.) The art of effective facilitation: Reflections from social justice educators, (pp. 135-150). Sterling, VA: Stylus.

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {3} Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

We welcome anyone interested in the topic!


Late Fees and Refunds

Fee & Registration:

Cost is $70 and includes CE credit. Registering after 09/29/23 will incur an additional $20 late fee. Cancellations* must be received 24 hours in advance prior to the workshop to receive a refund or an account credit.

*ALL cancellations will be subjected to a $35.00 administration fee.

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.

System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs