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F23-505 Ethical Management of Information

Total Credits: 3 Ethic CEs

500 Ethics |  800 Online
Frances Williams-Crawford, LCSW-C
Course Levels:
3 Hours 15 Minutes



Managing information is a core element in the therapeutic relationship connected to the ethical principle of dignity and worth. This course discusses how to elicit, handle and share sensitive information that is gathered through therapeutic work with people in a way that is both respectful and productive. 


Frances Williams-Crawford, LCSW-C Related seminars and products

Since 2012, Frances Williams-Crawford, LCSW-C, has been a senior training specialist at the University of Maryland’s Child Welfare Academy.  Her areas of specialty are CPS investigations, supervision, effective engagement and interviewing, sexual abuse, trauma responsive casework, and ethics. Before that, she worked in the Maryland Department of Social Services for 16 years. There, she was a supervisor of Child Protective Services for 11 years. Before that she was a caseworker in CPS investigations, Families Now, and family preservation services. In addition to her work at DSS, she was faculty for the Child First/Finding Words Initiative from 2007 to 2020. This program teaches Maryland’s prosecutors, law enforcement, and forensic interviewers the best practice techniques in interviewing alleged child sexual abuse victims. In addition, Mrs. Williams-Crawford was an adjunct faculty at Salisbury University from 2007 to 2013, teaching courses for Interviewing and Social Work Theory. She also has provided Ethics and Supervision training for Continuing Professional Education Department of University of Maryland Social of Social Work since 2016. Ms. Williams-Crawford has also worked part-time as a psychotherapist at a local clinic on the Eastern Shore since 2019.  

Agenda & Learning Objectives


8:50-9:00 Log on/Registration 


9:00 – 9:05 Review of learning objectives 

9:05—9:30 Connection of information management and ethics 

9:30—10:15 Maryland laws around confidentiality and how to present them 


10:15-10:30 Break 


10:30—11:00 Ethical storing information 

11:00---11:30 Ethical sharing information 

11:30---12:00 Maintaining the relationship with boundaries 

12:00—12:15 Professional planning/development 


12:15 Questions and Adjournment  



Upon the completion of this workshop, participants will be able to:

  • Identify regulations around confidentiality and mandatory disclosures.   

  • Discuss the ethical obligation around information consent and identify concrete ways to ensure this is threaded throughout service provision.   

  • Demonstrate ways to enhance transparency in the development of therapeutic relationship.    

  • Identify specific techniques to manage conflict around information gathering and sharing.

Bibliography & References


Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for {3} Category I Continuing Education Units for ethics. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

We welcome anyone interested in the topic!


Late Fees and Refunds

Fee & Registration:

Cost is $70 and includes CE credit. Registering after Novembwer 15th 2023 will incur an additional $20 late fee. Cancellations* must be received 24 hours in advance prior to the workshop to receive a refund or an account credit.


*ALL cancellations will be subjected to a $35.00 administration fee.

Live Interactive Webinar Platforms


The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Webinar Policies & FAQs

Click The Link to View The Webinar Policies & FAQs