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F21-2006 Building the Expert: How to Use Questioning and Critical Thinking Tools in Supervision to Enhance Worker Decision Making

Total Credits: 3 including 3 Supervision CEs

800 Online |  2000 Supervision
Frances Williams-Crawford, LCSW-C
Course Levels:
3 Hours 15 Minutes
Target Audience:
Social Workers, LCPCs, and Psychologists



The time spent in individual supervision can be used artfully to help the worker develop their own decision-making skills. The first step in this process is developing a relationship that has clear boundaries, communication structures, and goals. Supervision time can be best used emphasizing a questioning approach and tools specifically designed to enhance critical thinking, with the goal of developing more independent, stronger decision makers.


Frances Williams-Crawford, LCSW-C Related seminars and products

Since 2012, Frances Williams-Crawford, LCSW-C has been a training specialist at the University of Maryland’s Child Welfare Academy.  Her areas of specialty are CPS investigations, Forensic Interviewing, Sexual Abuse, Trauma Informed Casework and Ethics.  Before that, she worked in the Maryland Department of Social Services for 16 years.  She was a supervisor of Child Protective Services for 11 years.  Before that she was a caseworker in CPS-Investigations, Families Now and Family Preservation Services.  In addition to her work at DSS, she is also faculty for the Child First/Finding Words Initiative since 2007.  This program teaches Maryland’s prosecutors, law enforcement and forensic interviewers the best practice techniques in interviewing alleged child sexual abuse victims. Mrs. Williams-Crawford was adjunct faculty at Salisbury University from 2007 to 2013, teaching courses for Interviewing and Social Work Theory.

Agenda & Learning Objectives


12:45 pm - 1:15 pm Registration/Log On
1:15 pm - 2:45 pm


2:45 pm - 3:00 pm     Break
3:00 pm - 4:30 pm

Lecture (Continued)

4:30 pm Adjournment



Upon the completion of this workshop, participants will be able to:

  • Describe constructs to enhance supervisor–worker relationships
  • Utilize questions designed to enhance worker capacities
  • Describe specific tools to encourage critical thinking and improve decision making

Bibliography & References



Live Interactive Webinar Platforms



The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Late Fees and Refunds

Fee & Registration:

Cost is $65 and includes CE credit. Registering after November 19, 2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Course Completion & CE Information

Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 3 Category I Continuing Education Units for supervision. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024. Social workers participating in this course receive 3 continuing education supervision credits.


Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Target Audience

Social Workers, LCPCs, and Psychologists

Webinar Policies & FAQs

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