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Multiday Webinar

S21-602 Effective Leadership and Organizational Development Practices in Social Work and Human Services

Total Credits: 6

600 Leadership and Management |  800 Online
6h 30m
Original Program Date :
Jun 10, 2021



This module will provide a user-friendly overview of the first leadership model scientifically developed especially for social work and the human services. Participants will explore and learn about
the rationale behind and process of developing such a model, as well as real world and potential applications of the leadership principles. Participants will also engage in discussion around core differences between leadership in social work organizations and leadership in business-based organizations. Participants will be asked to contribute to a working definition of social work leadership and will have the opportunity to complete a quantitative leadership assessment on their organizations and themselves.

Agenda & Learning Objectives


Module 1:

8:30 - 9:00 Log In

9:00 - 9:40 Leadership and Leadership Challenges in Social Work

9:40 - 10:20 Human Systems Leadership Model and Measure

10:20 - 10:30 Break

10:30 - 11:00 Strategic Leadership and A Framework for Growth

11:00 - 12:15 Leadership Dialectics

Module 2:

8:30 - 9:00 Log In

9:00 - 10:30 Leadership and Emotional Intelligence = Emotional Competence

10:30 - 10:40 Break

10:40 - 11:30 Leadership Definition and Effective Leadership

11:30 - 12:15 Systems Leadership

4:30 Adjournment



Upon the completion of this workshop, participants will be able to:

1) Discriminate between leadership and management behaviors and be able to give examples of each.

2) Describe the Human Systems leadership model and principles.

3) Describe the seven stages of strategic leadership and locate the stage(s) the student is working on.

4) Understand leadership dialectics and apply them to practice.

5) Develop a personal leadership definition  using concepts and tools from workshop as well as personal experiences.


Bibliography & References



Blome, W. W., & Steib, S. D. (2014). The organizational structure of child welfare: Staff are working hard, but it is hardly working. Children and Youth Services Review, 44, 181– 188. doi:10.1016/j.childyouth.2014.06.018


Bolman, L.G. and Deal, T.E. (2017). Reframing organizations: Artistry, choice, and leadership, 6th Ed., Josey-Bass: Hoboken, NJ.

Booker, R. (2012). Leadership in children’s services. Children & Society, 26, 394–405.



Brimhall, K. L., & Lizano, E. L. (2014). The mediating role of inclusion: A longitudinal study

of the effects of leader–member exchange and diversity climate on job satisfaction and intention to leave among child welfare workers. Children and Youth Services Review, 40, 79–88. doi:10.1016/j.childyouth.2014.03.003


Dickinson, N. S. (2014). Child welfare leadership development to enhance outcomes for children, youth and families. Human Service Organizations: Management, Leadership &

Governance, 38, 121–124.


Foster, A. (2013). The challenge of leadership in front line clinical teams struggling to meet

current policy demands. Journal of Social Work Practice, 27, 119–131. doi:10.1080/02



Gray, I., Parker, J., Rutter, L., & Williams, S. (2010). Developing communities of practice.

Social Work and Social Sciences Review, 14, 20–36.


Heraud, B.J. (2014). Sociology and Social Work: Perspectives and Problems. Jean P. Nursten

(Ed.). Oxford: Pergamon Press.


Ingram, R. (2013). Emotions, social work practice, and supervision: An uneasy alliance? Journal of Social Work Practice, 27, 519. doi:10.1080/02650533.2012.745842


Knee, R. T., & Folsom, J. (2012). Bridging the crevasse between direct practice social work and management by increasing the transferability of core skills. Administration in Social Work, 36, 390–408. doi:10.1080/03643107.2011.604402


Lawler, J., & Bilson, A. (2013). Social work management and leadership: Managing complexity with creativity. New York, NY: Routledge.


Lazzari, M. M., Colarossi, L., & Collins, K. S. (2009). Feminists in social work: Where have

all the leaders gone? Affilia, 24, 348–359. doi:10.1177/0886109909343552


Peters, S.C. (2015). Validation of a set of principles for social work leadership (Doctoral Thesis).


Peters, S.C. (2017a). Social Work Leadership: An Analysis of Historical and Contemporary Challenges. Human Service Organizations: Management, Leadership & Governance. DOI: 10.1080/23303131.2017.1302375


Peters, S.C. (2017b). Defining Social Work Leadership: A

Theoretical and Conceptual Review and Analysis. Journal of Social Work Practice DOI:



Peters, S.C. and Hodorowicz, M. (2018). Conceptualizing social work leadership with a focus group of social workers. Submitted to Journal of Social Work Education February 2018, under review.


Peters, S.C. and Hopkins, K. (2018). Validation of a measure of social work leadership. Unpublished manuscript.


Ruch, G. (2012). Where have all the feelings gone? Developing reflective and relationshipbased

management in child-care social work. British Journal of Social Work, 42, 1315–

1332. doi:10.1093/bjsw/bcr134


Webster, M. (2012). Complexity approach to frontline social work management. Social Work and Social Sciences Review, 14, 27–46.


Spitzer, W., Silverman, E., & Allen, K. (2015). From organizational awareness to organizational competency in health care social work: The importance of formulating a profession-in-environmentfit. Social Work in Health Care, 54, 193211. doi:10.1080/00981389.2014.990131


Yliruka, L., & Karvinen-Niinikoski, S. (2013). How can we enhance productivity in social

work? Dynamically reflective structures, dialogic leadership and the development of

transformative expertise. Journal of Social Work Practice, 27, 191–206. doi:10.1080/0



Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 6 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Late Fees and Refunds

Fee & Registration:

Cost is $125 and includes CE credit. Registering after 05/27/2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

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