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Multiday Webinar

S21-601 RBA 101 for Nonprofits Organizations and Social Service Agencies

Total Credits: 6

600 Leadership and Management |  800 Online
Tammi Flemming, PhD, CHES |  Regina Salliey, MSW
6h 30m
Original Program Date :
May 26, 2021



The workshop will introduce participants to the Results-Based Accountability™ (RBA) framework. Participants will learn the concepts of RBA and how it is applied to improve the management of programs,
agencies, and service systems. The workshop includes hands-on exercises to help participants identify performance indicators and measures to a Turning the Curve exercise for both Population Performance and for Program/Service Performance.

Agenda & Learning Objectives


8:45 Log In
9:00 - 10:15

Introduction to Results Based Accountability

    -Creating a Common Language

    -Application: The Accountability Pathway

10:15 - 10:25     Break
10:25 - 12:15

-Core Competencies

    -Key Frameworks

    -Foundational Skills

    -Advanced Skills

Program vs Population Accountability

12:15 Questions & Adjournment



Upon the completion of this workshop, participants will be able to:

Day 1

1. Establish a common language around the basic concepts and terms related to Results Based Accountability (RBA); 

2. Understand how to use person-role-system as a leadership and;  and

3. Learn and apply key RBA concepts and tools.

Day 2

1. Distinguish the difference between technical and adaptive leadership;

2. Learn how performance measures can enhance program quality; and

3. Apply skills to outline flow for performance accountability and population accountability.

Bibliography & References



Fiscal Policy Studies Institute. (n.d.) What is results based accountability. Retrieved August 3,2020, from

Friedman, M. (2015) Turning the curve: An accountability companion reader. Parse Publishing

Friedman, M. (2015) Trying hard is not good enough 10th Edition.  NA.  Parse Publishing.

Heifetz, R., and Linsky, M. (2017). Leadership on the line: Staying alive through dangers of change. Boston Massachusetts. Harvard Business Press.

Results Count. 2019-2020 Results count leadership program.

The Annie E. Casey Foundation. (n.d.) Leading for results: The accountability pathway. Retrieved August 3, 2020, from

Live Interactive Webinar Platforms




The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Course Completion & CE Information


Category I Maryland BSWE Requirement

The Office of Continuing Professional Education at the University Of Maryland School Of Social Work is authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs. This workshop qualifies for 6 Category I Continuing Education Units. The Office of Continuing Professional Education is also authorized by the Maryland Board of Psychologists and the Maryland Board of Professional Counselors to sponsor Category A continuing professional education.


ASWB Approved

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend the entire course, and complete the online course evaluation located in your account. After the online course evaluation is completed, you are then able to download your certificate. Partial Credit will not be given for participants who arrive late or leave early.


Unversity of Maryland School of Social Work, Office of Continuing Professional Education, provider #1611, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. UMSSW Office of CPE maintains responsibility for this course. ACE provider approval period: 02/11/2021 to 02/11/2024

Please refer to the tab "Live Interactive Webinar Policies & FAQs" for UMSSW Office of CPE policies regarding all live interactive webinar related matters.

Late Fees and Refunds

Fee & Registration:

Cost is $125 and includes CE credit. Registering after 05/12/2021 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

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