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F20-701 Beyond Acknowledging Diversity: Moving Towards Inclusion and Allyship

Total Credits: 3 including 3 ASWB Approved

700 Professional Growth & Development |  800 Online
Nicole Palmore, MSW
Course Levels:
3 Hours 15 Minutes




It is time to move beyond simply acknowledging diversity in our organizations. We must move to create a more inclusive organizational climate for our organizations. This work is done through allyship and action. In this course, you will assess your organization’s diversity and inclusion culture and develop an action plan to build a more inclusive organization.



Nicole Palmore, MSW Related seminars and products:

Nicole K. Palmore is a Senior Organization and Employee Development Consultant with Human Resources at the University of Maryland, Baltimore. Nicole joined the University in 2016 after working in learning and development for over 20 years.  Prior to working with the University, Nicole held positions in organizational development with the Department of Transportation and Springfield Hospital Center, and as a
Training Director with the Maryland Police and Correctional Training
Commissions. She has also consulted with companies in the non-profit and
healthcare industries.


In her current role, Nicole facilitates leadership training, employee onboarding, team retreats, and provides consultation and support to leaders and teams across campus. Nicole is a Learning Hub - Learning Management System administrator, helping groups across UMB to better utilize the system and online training to meet their goals.


Nicole has exceptional facilitation and course design skills. She has delivered hundreds of courses in the areas of customer service, diversity, inclusion and sensitivity, professional development, leadership development, and change management. Nicole holds a bachelors in Psychology cum laude from Georgetown University and a Masters in Social Work summa cum laude from the University of Maryland, Baltimore.  She recently completed a Masters Certificate in Instructional Design from the University of Maryland, Baltimore County and is currently working on a second Masters certificate in Intercultural Leadership at University of Maryland, Baltimore.  Among other certifications, Nicole is an ATD training facilitator, SOCIAL STYLE & Versatility® certified instructor, and Five Languages of Workplace Appreciation certified instructor.  Throughout her career, Nicole has been a trusted business partner to her clients, providing workplace solutions for some of the most challenging problems.

Learning Objectives

Upon the completion of this workshop, participants will be able to:

  • Describe the broad definition of diversity;
  • Assess your organizational culture;
  • Examine the importance of inclusion in creating a healthy organizational climate for diversity;
  • Evaluate the role that allyship plays in creating a more inclusive organization; and
  • Construct a diversity and inclusive action plan for your organization.

Bibliography & References



Gundling, E. & Williams, C. (2019). Inclusive Leadership: From Awareness to Action. Asperian Global.

Loden, M. & Rosener, J. (1990) Workforce America! Managing Employee Diversity as a Vital Resource.McGraw Hill.

Rajesh, S. (2018). The 99 Day Diversity Challenge: Creating an Inclusive Workplace. Thousand Oaks: Sage Publications Pvt. Ltd.

Shore, L. M., Cleveland, J. N., & Sanchez, D. (2018). Inclusive workplaces: A review and model. Human Resource Management Review, 28(2), 176–189.

TED Talk – MelindaEpler




Live Interactive Webinar Platforms



The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Late Fees and Refunds

Fee & Registration:

Cost is $65 and includes CE credit. Registering after October 15, 2020 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Webinar Common Questions




1. Are the webinars live?

Yes. The webinars are live and interactive – they are not pre-recorded. You should treat the webinars as if you are attending an in-person course in a classroom setting, which means Live Interactive Webinars require proper classroom etiquette. The instructor will always require your participation and attention.


2. Who are you authorized by?

While most licensing boards (Social Work, Professional Counselors and Psychologists) accept CE credits provided by Accredited Schools/Colleges of Social Work, licensees are responsible for determining where specific courses meet their jurisdiction’s requirements.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.


The Office of Continuing Professional Education is approved by the following organizations:

  • The Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) Program, Provider number 1611, which is accepted by most States and Provinces.
  • The Maryland Board of Social Worker Examiners (BSWE).
  • Maryland Board of Professional Counselors and Therapists.
  • DC Department of Health: Professional Counseling and Social Work.
  • Maryland Board of Examiners of Psychologists (and many others)

**Not every course is approved by each organization. It is the responsibility of the participant to check the approval statement on the website to determine which CE approvals are being offered for each course.


3. Which CE category do webinars satisfy?

Live Interactive Webinars are Category I CEs in Maryland. Live Interactive Webinars are equivalent to face-to-face workshops and meet Maryland BSWEs standards.


4. What are the platforms we use to host our webinars?

Please visit the next tab.


5. How do I receive my CEs at the end of the webinar?

CE certificates will be made available to all participants who attend the webinar in full, and completes the evaluation found in their registration profile.


Failure to perform each step may result in a participant’s inability to receive CE credit.


6. What if I’m running late to join the webinar or must leave the webinar early?

According to ACE standards, full attendance is required to receive CE certificate. Therefore, if you arrive to the webinar late or leave the webinar early, you will not receive a CE certificate, partial credit is not offered for any of The Office of Continuing Professional Education workshops or webinars.


7. What if I am having technical difficulties during the webinar?

If you are have technical difficulties during the webinar, please do not notify the Instructor of these issues. Instead, please notify The Office of Continuing Professional Education department as soon as possible. There are three options you can choose from:

  • Email the Webinar Assistant at
  • Tech Support: 877.602.9877
  • Private message the Webinar Assistant during the webinar


8. What specific equipment do I need to attend the webinar?

The specific equipment that is essential to participating in a webinar is the following: working computer, tablet, or smart phone and speakers on your computer. Headphones would provide you with the best quality audio experience to listen to the instructor’s lectures. To ensure that your device does not lose battery midway through the webinar, please have your device plugged in and charging at all times. If this situation does happen where your device dies, you may rejoin the webinar and make sure to notify the Webinar Assistant of the situation. However this will affect the number of CEs received.


9. How do I register for webinars?

You can register for any webinar through our website, which is located on the University of Maryland School of Social Work, Continuing Professional Education website homepage at


10. What if I get kicked out of a webinar and cannot get back in?

While this should not happen, you can enter back into the webinar through your account profile by clicking “Launch Webinar”. You are given a few minutes to sign back in. Failure to return in time, will result in not receiving CE credits.


11. What do I do if I have a complaint/grievance?

The Office of Continuing Professional Education works hard to offer innovative workshops. We also take all complaints seriously. If you have a complaint, please contact our office IMMEDIATELY.


Refunds or Credit Letters will not be issued for fully attended workshops. Please see our Grievance Policy on the homepage of our website.


12. Do we offer ADA Accommodations?

We do! If you are requesting ADA accommodations, please contact us via email at least two weeks prior to the course date. Requests after that date may not be fulfilled.


Instructors reserve the right to dismiss participants who are not adhering to the Code of Conduct.


For questions, concerns, or to request special accommodations, please call: 410-706-1839.


For financial questions or concerns, please call: 410-706-5040

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