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F20-204 Living and Working with a Chronic Condition: A Review of How Treatment Fatigue Can Impact Our Clients' Outcomes

Total Credits: 3 including 3 ASWB Approved

200 Adults, Couples & Families |  800 Online
Whitney Burton
Course Levels:
3 Hours 15 Minutes




Almost 50% of Americans are living with at least one chronic condition. For some, these conditions are manageable and have little impact on their daily lives. However, most Americans report a change in their daily lives because of their symptoms, lost productivity, and lost social opportunities as they engage in care systems. Over time people may experience treatment fatigue, which can lead to a disengagement from the healthcare system. This workshop will review the causes of treatment fatigues and methods to assist patients experiencing it. This workshop will also focus on creating environments that support staff in our workplaces living with chronic conditions as well.



Whitney Burton Related seminars and products:

Whitney Burton, MSW, MPH, CPH is the President of Northern Star Consulting, a
technical assistance and trainings agency which, assists healthcare, human
service and academic programs with improve their consumer outcomes.  She received her from Bachelor of Arts from
William Smith College in Geneva, NY. A native of Baltimore, MD she returned
home to receive her Masters of Public Health and Masters of Social Work degrees
from the University of Maryland, the Founding Campus. Ms. Burton is currently a
member of Delta Omega Public Health Honor Society, Beta Tau Chapter, Maryland’s
HIV Planning Group within the Department of Health and Mental Hygiene and a
board member for the Friends of Greater Kids Farm. Ms. Burton previously sat on
the Baltimore City Police Commissioner’s LGBT Advisory Council, Baltimore
Homeless Youth Initiative and was a conference peer-reviewer for GLMA: Healthcare
Professionals for LGBT Equality. Ms. Burton was a recipient of The Daily
Record’s 2015 Very Important Professionals successful before 40 List and 2018
Leading Women accolades. Ms. Burton has facilitated numerous competency
trainings for medical providers and wraparound support agencies providing
services to people living with chronic diseases. She developed a proficient
background in behavioral health and HIV education while working in Baltimore
City, MD, Eastern Nigeria, and Captetown, South Africa.  Ms. Burton has a wide array of interests that
include, but are not limited to LGBT, First Nation, and Black-American health
equity; the implementation of support systems for youth /young adults living
with chronic illness in Higher Education; and continued competency development
for providers working with vulnerable subpopulations.  

Agenda & Learning Objectives

09:00 Registration
09:00 - 10:30
  • Introduction to Chronic Illness
  • Review of Laws, Polices and Best Practices


10:30 - 10:45        

10:45 - 12:15
  • Creating Productive Environments
12:15 Questions & Adjournment


Upon the completion of this workshop, participants will be able to:
  • Describe the characteristics of chronic illness.
  • State the elements that lead to and propitiate treatment fatigue.
  • Describe and explain practice shifts that acknowledge the challenges that people living with a chronic illness face and which, incorporate strength-based and client-driven interventions.

Live Interactive Webinar Platforms



The Office of Continuing Professional Education hosts Live Interactive Webinars through two platforms: Zoom and WebEx.

Both platforms offer high quality and user-friendly webinar platforms for our registrants.


System Requirements:

  • Operating Systems: Windows XP or higher; MacOS 9 or higher; Android 4.0 or higher.
  • Internet Browser: Google Chrome; Firefox 10.0 or higher.

Our system is not compatible with the Safari web browser.

  • Broadband Internet Connection: Cable, High-speed DSL and any other medium that is internet accessible.

**Please have your device charging at all times to ensure that your device does not lose power during the webinar.


Course Interaction Requirements:

To participate in Live Interactive Webinars, you MUST have a device that allows you to view the presentation on screen and hear the instructor at all times. We do not allow participants to call-in from their phones or mobile devices and solely listen to the presentation. Participation in Live Interactive Webinars is mandatory.

Late Fees and Refunds

Fee & Registration:

Cost is $65 and includes CE credit. Registering after October 14, 2020 will incur an additional $20 late fee. *Cancellations must be received 24 hours in advance prior to the live interactive webinar to receive a refund or a credit letter.


*All cancellations will be subjected to a $35.00 administration fee

Webinar Common Questions




1. Are the webinars live?

Yes. The webinars are live and interactive – they are not pre-recorded. You should treat the webinars as if you are attending an in-person course in a classroom setting, which means Live Interactive Webinars require proper classroom etiquette. The instructor will always require your participation and attention.


2. Who are you authorized by?

While most licensing boards (Social Work, Professional Counselors and Psychologists) accept CE credits provided by Accredited Schools/Colleges of Social Work, licensees are responsible for determining where specific courses meet their jurisdiction’s requirements.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.


The Office of Continuing Professional Education is approved by the following organizations:

  • The Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) Program, Provider number 1611, which is accepted by most States and Provinces.
  • The Maryland Board of Social Worker Examiners (BSWE).
  • Maryland Board of Professional Counselors and Therapists.
  • DC Department of Health: Professional Counseling and Social Work.
  • Maryland Board of Examiners of Psychologists (and many others)

**Not every course is approved by each organization. It is the responsibility of the participant to check the approval statement on the website to determine which CE approvals are being offered for each course.


3. Which CE category do webinars satisfy?

Live Interactive Webinars are Category I CEs in Maryland. Live Interactive Webinars are equivalent to face-to-face workshops and meet Maryland BSWEs standards.


4. What are the platforms we use to host our webinars?

Please visit the next tab.


5. How do I receive my CEs at the end of the webinar?

CE certificates will be made available to all participants who attend the webinar in full, and completes the evaluation found in their registration profile.


Failure to perform each step may result in a participant’s inability to receive CE credit.


6. What if I’m running late to join the webinar or must leave the webinar early?

According to ACE standards, full attendance is required to receive CE certificate. Therefore, if you arrive to the webinar late or leave the webinar early, you will not receive a CE certificate, partial credit is not offered for any of The Office of Continuing Professional Education workshops or webinars.


7. What if I am having technical difficulties during the webinar?

If you are have technical difficulties during the webinar, please do not notify the Instructor of these issues. Instead, please notify The Office of Continuing Professional Education department as soon as possible. There are three options you can choose from:

  • Email the Webinar Assistant at
  • Tech Support: 877.602.9877
  • Private message the Webinar Assistant during the webinar


8. What specific equipment do I need to attend the webinar?

The specific equipment that is essential to participating in a webinar is the following: working computer, tablet, or smart phone and speakers on your computer. Headphones would provide you with the best quality audio experience to listen to the instructor’s lectures. To ensure that your device does not lose battery midway through the webinar, please have your device plugged in and charging at all times. If this situation does happen where your device dies, you may rejoin the webinar and make sure to notify the Webinar Assistant of the situation. However this will affect the number of CEs received.


9. How do I register for webinars?

You can register for any webinar through our website, which is located on the University of Maryland School of Social Work, Continuing Professional Education website homepage at


10. What if I get kicked out of a webinar and cannot get back in?

While this should not happen, you can enter back into the webinar through your account profile by clicking “Launch Webinar”. You are given a few minutes to sign back in. Failure to return in time, will result in not receiving CE credits.


11. What do I do if I have a complaint/grievance?

The Office of Continuing Professional Education works hard to offer innovative workshops. We also take all complaints seriously. If you have a complaint, please contact our office IMMEDIATELY.


Refunds or Credit Letters will not be issued for fully attended workshops. Please see our Grievance Policy on the homepage of our website.


12. Do we offer ADA Accommodations?

We do! If you are requesting ADA accommodations, please contact us via email at least two weeks prior to the course date. Requests after that date may not be fulfilled.


Instructors reserve the right to dismiss participants who are not adhering to the Code of Conduct.


For questions, concerns, or to request special accommodations, please call: 410-706-1839.


For financial questions or concerns, please call: 410-706-5040

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